Terms and Conditions
Last updated: 5 October 2026
These Terms & Conditions (“Terms”) govern the provision of services by Gutmore.
1. Provider
The services are provided by:
Michaela Gruebler – Entrepreneur Individuel (EI)
Trading name: Gutmore
2 Rue Pauline Kreuscher
78600 Maisons-Laffitte
France
SIREN: 105 445 761
SIRET: 105 445 761 00015
VAT identification number: FR22105445761
Email: michaela@gut-more.com
Telephone: +33 7 44 82 43 11
Hereinafter referred to as “Gutmore”.
2. Scope of Services
Gutmore provides professional coaching and holistic health consultancy services.
Depending on the service or package selected, services may include coaching sessions, holistic health consultancy, review and discussion of lifestyle and eating habits, microbiome-related services and discussion of microbiome test results, as well as general recommendations relating to wellbeing, lifestyle and nutrition.
The exact content, scope, duration and price of the services purchased by a client are specified in the individual Proposal provided to the client.
Coaching services are intended to support personal and/or professional development and change.
Consultancy services provide information, professional guidance and recommendations within the scope described in the relevant Proposal.
3. No Medical Services
Gutmore does not provide medical care and does not diagnose, treat or cure diseases or medical conditions.
Gutmore’s services are not a substitute for medical diagnosis, treatment or advice from a physician or other appropriately qualified healthcare professional.
Clients should seek appropriate medical advice where they have symptoms, medical conditions, concerns about their health or questions concerning medical treatment.
In an emergency, clients should contact the appropriate emergency or medical services.
4. Individual Proposal
Before purchasing a service, the client receives an individual Proposal setting out the relevant service or package, its principal characteristics, scope, price and, where applicable, anticipated timing or duration.
The Proposal, these Terms & Conditions and any documents expressly incorporated into them together form the contractual framework between Gutmore and the client.
If a specific provision in an individual Proposal differs from these Terms, the specific provision in the Proposal shall prevail to the extent of that difference, provided that it does not restrict any mandatory rights granted to consumers by applicable law.
5. Formation of the Contract
Following an initial exchange and, where applicable, an introductory call, Gutmore sends the client a Proposal together with or accompanied by access to these Terms & Conditions and the information required before conclusion of the contract.
Unless otherwise stated in the Proposal, the client accepts the Proposal and enters into the contract by paying the amount specified in the Proposal by bank transfer.
The contract is concluded when Gutmore receives the agreed payment.
The client should review the Proposal and these Terms before making payment.
Gutmore will provide the client with confirmation of the contract on a durable medium, such as by email, together with the applicable contractual information.
6. Prices, VAT and Payment
The applicable price is the price stated in the individual Proposal.
Payment is made by bank transfer to the bank account specified by Gutmore.
Unless expressly stated otherwise in the Proposal, payment is due before the services commence.
Gutmore has been allocated the French intra-Community VAT identification number FR22105445761.
VAT will be applied only where required under the tax rules applicable to the transaction. Where the transaction benefits from the French VAT exemption regime (franchise en base de TVA), the legally required VAT exemption wording will appear on the relevant invoice.
Any applicable tax treatment will be reflected on the invoice.
7. Performance of Services
Gutmore will provide the services with reasonable professional care and diligence and in accordance with the scope agreed in the Proposal.
Any anticipated schedule, number of sessions, period of support or other relevant arrangements will be specified in the Proposal where applicable.
The client acknowledges that coaching and consultancy are collaborative processes and that outcomes depend on numerous factors, including the client’s circumstances, decisions and participation. Gutmore therefore does not guarantee any particular personal, professional, health or wellbeing outcome.
8. Consumer Right of Withdrawal
Where the client is a consumer and the contract is concluded at a distance, the client has the statutory right to withdraw from the contract within 14 days from the date on which the contract is concluded, without having to provide a reason, subject to the provisions and exceptions of applicable law.
To exercise the right of withdrawal, the consumer must inform Gutmore of the decision to withdraw by means of a clear statement.
The notification may be sent to:
Michaela Gruebler – Gutmore
2 Rue Pauline Kreuscher
78600 Maisons-Laffitte
France
Email: michaela@gut-more.com
The consumer may use the model withdrawal form included at the end of these Terms, but use of the form is not mandatory.
To meet the withdrawal deadline, it is sufficient for the consumer to send the communication concerning the exercise of the right of withdrawal before the 14-day period has expired.
9. Commencement of Services During the Withdrawal Period
As a general rule, services may begin after the statutory 14-day withdrawal period has expired.
If a consumer wishes Gutmore to begin providing the services before the end of the 14-day withdrawal period, the consumer must make an express request for early commencement.
Where required by applicable law, the consumer will also be asked to acknowledge that, once the service has been fully performed, the consumer will no longer have the right to withdraw from the contract.
Payment alone does not constitute an express request to begin performance during the withdrawal period.
If, at the consumer’s express request, performance has begun during the withdrawal period and the consumer subsequently exercises the right of withdrawal before the service has been fully performed, the consumer must pay an amount proportionate to the services supplied up to the time the withdrawal is communicated, in accordance with applicable law.
Where the service has been fully performed before the end of the withdrawal period following the consumer’s express request and the legally required acknowledgement has been obtained, the consumer may lose the right of withdrawal in accordance with applicable law.
10. Refunds Following Statutory Withdrawal
Where a consumer validly exercises the statutory right of withdrawal, Gutmore will reimburse payments received from the consumer in accordance with applicable law.
Where performance began during the withdrawal period at the consumer’s express request, Gutmore may deduct or retain the proportionate amount payable for services already supplied, where permitted by law.
Nothing in these Terms limits or excludes any mandatory consumer right to a refund.
11. Cancellation and Rescheduling
The statutory right of withdrawal described in Sections 8-10 is separate from the cancellation or rescheduling of individual appointments.
If the client is unable to attend a scheduled appointment, the client should notify Gutmore as soon as possible.
Appointments may be cancelled or rescheduled free of charge if Gutmore receives notice at least 24 hours before the scheduled appointment.
If an appointment is cancelled or rescheduled less than 24 hours before the scheduled appointment, or if the client does not attend the appointment without prior notice, Gutmore may treat the appointment as having been provided and the corresponding session may be deducted from the client’s package or charged at the agreed rate.
This rule will not apply where the client was unable to attend due to exceptional circumstances that Gutmore reasonably considers to justify a waiver.
If Gutmore has to cancel or reschedule an appointment, the client will be offered an alternative appointment. If an appropriate alternative cannot be provided and the relevant service has already been paid for, the corresponding amount will be refunded where applicable.
Nothing in this section affects the client’s statutory right of withdrawal or any other mandatory consumer rights.
12. Microbiome Testing and Third-Party Laboratory Services
Where a service includes microbiome testing, the laboratory analysis is performed by an independent third-party laboratory.
Gutmore does not itself perform the laboratory analysis of biological samples.
The applicable Proposal will identify the relevant microbiome-related service. The identity of the laboratory provider need not form part of the Proposal unless required by applicable law.
Laboratory services, sample collection, transport, processing and analysis may be subject to additional instructions or conditions applicable to the relevant third-party service.
Gutmore may discuss and explain the results supplied in connection with the microbiome analysis within the scope of Gutmore’s consultancy services.
Microbiome testing and the related Gutmore consultancy do not constitute medical diagnosis or medical treatment.
13. Client Responsibilities
The client is responsible for providing information that is accurate and complete to the best of the client’s knowledge where such information is necessary for the provision of the agreed services.
The client remains responsible for their own decisions and actions.
The client should inform Gutmore where information relevant to the agreed service changes materially.
The client must follow any instructions provided in relation to biological sample collection, packaging, dispatch or other third-party procedures.
14. Third-Party Services
Certain services may involve or rely upon independent third-party providers, including laboratory, technology or communication service providers.
Gutmore is responsible for the services that Gutmore itself agrees to provide.
Gutmore is not responsible for acts or omissions of independent third parties beyond the extent for which Gutmore is legally responsible under applicable law.
Nothing in this section excludes or restricts liability where such exclusion or restriction is prohibited by law.
15. Confidentiality
Information disclosed by a client in the course of coaching or consultancy will be treated confidentially, subject to applicable law and to disclosures that are reasonably necessary for the provision of the agreed services.
Where third-party providers are involved in delivering a service, relevant information may be shared with them where necessary and lawful.
Further information about the processing and sharing of personal data is provided in Gutmore’s Privacy Policy.
16. Personal Data
Gutmore processes personal data in accordance with applicable data protection law.
Depending on the services selected, this may include information relating to health, lifestyle or other categories of personal data.
Detailed information concerning the categories of data processed, purposes of processing, legal bases, recipients, retention and the client’s rights is provided in Gutmore’s Privacy Policy.
Where consent is required for a particular processing activity, such consent will be obtained separately where required by law.
17. Intellectual Property
Unless otherwise stated, materials created and provided by Gutmore in connection with the services remain protected by applicable intellectual property rights.
Materials provided to a client are intended for the client’s personal use in connection with the services.
They may not be reproduced, distributed, sold, published or used commercially without Gutmore’s prior permission, except where permitted by law.
18. Liability
Gutmore will provide its services with reasonable professional care and diligence.
Gutmore does not guarantee any particular outcome from coaching, consultancy, lifestyle changes or microbiome-related services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, these Terms do not restrict mandatory consumer rights or liability that cannot lawfully be excluded.
The client remains responsible for seeking appropriate medical or other regulated professional advice where necessary.
19. Complaints
If a client has a complaint concerning Gutmore’s services, the client should first contact:
Michaela Gruebler – Gutmore
Email: michaela@gut-more.com
Gutmore will seek to review and resolve the complaint directly with the client.
20. Consumer Mediation
English
In accordance with the provisions of the French Consumer Code concerning the mediation process for consumer disputes, after first contacting Gutmore and in the absence of a response that satisfactorily resolves the complaint, you may have recourse, free of charge, to a consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75008 Paris
France
Tel.: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Français – mention CM2C
Conformément aux dispositions du Code de la consommation concernant « le processus de médiation des litiges de la consommation », après nous avoir sollicités et à défaut de réponse vous satisfaisant, vous avez la possibilité de recourir gratuitement à une procédure de médiation de la consommation auprès de :
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel : 01 89 47 00 14
Site internet : https://www.cm2c.net/declarer-un-litige.php
Mail : litiges@cm2c.net
21. Applicable Law and Jurisdiction
These Terms and the contractual relationship between Gutmore and the client are governed by French law.
Where the client is a consumer, this choice of law does not deprive the consumer of any mandatory protection afforded by the law that would otherwise apply to the consumer.
Any dispute should first be addressed directly to Gutmore.
Eligible consumers may also use the consumer mediation procedure described in Section 20.
Any dispute that is not resolved amicably or through mediation shall be submitted to the competent courts determined in accordance with applicable law.
22. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
23. Changes to These Terms
Gutmore may update these Terms from time to time.
The version applicable to a contract is the version provided or made available to the client in connection with the Proposal and applicable when the contract is concluded.
Changes made after conclusion of a contract do not retrospectively alter that contract unless agreed by the parties or required by law.
24. Contact
For questions concerning these Terms or Gutmore’s services, please contact:
Michaela Gruebler – Gutmore
2 Rue Pauline Kreuscher
78600 Maisons-Laffitte
France
Email: michaela@gut-more.com
Telephone: +33 7 44 82 43 11
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
Michaela Gruebler – Gutmore
2 Rue Pauline Kreuscher
78600 Maisons-Laffitte
France
Email: michaela@gut-more.com
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:
____________________________________________________________
____________________________________________________________
Ordered / contract concluded on:
____________________________________________________________
Name of consumer(s):
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Address of consumer(s):
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Signature of consumer(s) (only if this form is submitted on paper):
____________________________________________________________
Date:
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